General Questions
While some guests prefer to dress up for the occasion, especially if they are going to dinner or a show after their cruise, we always recommend that you dress comfortably and season appropriate (for example: warm in winter, although we do carry blankets on board, or cool in summer). We find our guests generally dress nice casual as they would to go to a restaurant.
While we suggest giving yourself a "safety cushion" of time so as not to be hurried, early arrival doesn't necessarily mean you will depart early. The gondolier may be preparing the boat, especially if he has had a cruise prior to yours. Your cruise will depart at the appointed time.
On the contrary, we frequently host "power lunches" for business people on board the gondolas. Our lunch cruises are a delightful way to "break the ice" or conduct business informally during a pleasant midday cruise. We can accommodate from two to six people on one boat in most locations (more in Lake Las Vegas), or larger groups in several boats cruising in close echelon.
Our policy for inclement weather is that we will issue a rain check/gift certificate to the guest who can redeem at a time of their convenience for up to a year.
All of our cruises are non-refundable. In case of inclement weather--if it is raining or too windy to cruise--we will contact you and either reschedule as soon as possible or issue you a gift certificate valid for one year from the original cruise date.
Our cruises are private charters. That means that the boat is yours for the time you reserve it. Only if you bring other friends along will you be sharing the boat. In fact, the boats are a unique way to relax with friends over a glass of wine before dinner or just to "catch up." It's a great way to impress out of town friends or guests.
No. Some of our gondolas are made completely out of wood, and some have many wood and flammable elements.
Some of our gondoliers sing, while others do not. All of our gondoliers play soft romantic music. If you would like a singing gondolier, please note it in your comments (please be advised requests cannot be guaranteed).
Yes, you may ask for a specific gondola. We will do our best to accomodate you, but we cannot guarantee that all requests will be met (guests who do not receive their specified gondola will not receive full or partial refund).
We "row by reservation", so your gondola and gondolier's time are blocked specifically for your cruise. If you are running late, your gondolier will be waiting for you by the gondola (for at least 45-minutes into an hour cruise and 90 minutes into a two-hour cruise). Depending on the gondolier's schedule, your cruise may need to pull in at the scheduled end time. Because all of our cruises are non-refundable, please continue coming if you are running late so at least you can enjoy a portion of your cruise.
All of our cruises are non-refundable, but they are transferrable. Once you make a reservation, that date and time is held specifically for you. If you are unable to make a scheduled cruise, we suggest having a friend or family member cruise in your place, instead of letting the gondola sit empty for your reservation time.
Although the most popular time to cruise is during the sunset, the best time to cruise can really only be determined by you. Consider a romantic picnic lunch cruise on the water. A late afternoon cruise is a great way to start off your evening before a dinner reservation, or you may want to take dessert to go with you after the sun has already set for a moonlight ride.
You can bring your children aboard our gondolas. Children under 5 are free.
All of our gondolas have life jackets under the deck. If you would like to wear one or would like any children aboard to wear them, please advise us in advance so we can have them ready for you. Please know that the gondolas are very safe and we've never had occasion to use any life jackets.
All of our cruises are by reservation, so please call us or go online to make your reservation.
All of our beverages are served in specialty glass flutes which have a wide base for stability. Nothing but the best for our guests!
While some guests prefer to dress up for the occasion, especially if they are going to dinner or a show after their cruise, we always recommend that you dress comfortably and season appropriate (for example: warm in winter, although we do carry blankets on board, or cool in summer). We find our guests generally dress nice casual as they would to go to a restaurant.
While we suggest giving yourself a "safety cushion" of time so as not to be hurried, early arrival doesn't necessarily mean you will depart early. The gondolier may be preparing the boat, especially if he has had a cruise prior to yours. Your cruise will depart at the appointed time.
On the contrary, we frequently host "power lunches" for business people on board the gondolas. Our lunch cruises are a delightful way to "break the ice" or conduct business informally during a pleasant midday cruise. We can accommodate from two to six people on one boat in most locations (more in Lake Las Vegas), or larger groups in several boats cruising in close echelon.
Our policy for inclement weather is that we will issue a rain check/gift certificate to the guest who can redeem at a time of their convenience for up to a year.
All of our cruises are non-refundable. In case of inclement weather--if it is raining or too windy to cruise--we will contact you and either reschedule as soon as possible or issue you a gift certificate valid for one year from the original cruise date.
Our cruises are private charters. That means that the boat is yours for the time you reserve it. Only if you bring other friends along will you be sharing the boat. In fact, the boats are a unique way to relax with friends over a glass of wine before dinner or just to "catch up." It's a great way to impress out of town friends or guests.
No. Some of our gondolas are made completely out of wood, and some have many wood and flammable elements.
Some of our gondoliers sing, while others do not. All of our gondoliers play soft romantic music. If you would like a singing gondolier, please note it in your comments (please be advised requests cannot be guaranteed).
Yes, you may ask for a specific gondola. We will do our best to accomodate you, but we cannot guarantee that all requests will be met (guests who do not receive their specified gondola will not receive full or partial refund).
We "row by reservation", so your gondola and gondolier's time are blocked specifically for your cruise. If you are running late, your gondolier will be waiting for you by the gondola (for at least 45-minutes into an hour cruise and 90 minutes into a two-hour cruise). Depending on the gondolier's schedule, your cruise may need to pull in at the scheduled end time. Because all of our cruises are non-refundable, please continue coming if you are running late so at least you can enjoy a portion of your cruise.
All of our cruises are non-refundable, but they are transferrable. Once you make a reservation, that date and time is held specifically for you. If you are unable to make a scheduled cruise, we suggest having a friend or family member cruise in your place, instead of letting the gondola sit empty for your reservation time.
Although the most popular time to cruise is during the sunset, the best time to cruise can really only be determined by you. Consider a romantic picnic lunch cruise on the water. A late afternoon cruise is a great way to start off your evening before a dinner reservation, or you may want to take dessert to go with you after the sun has already set for a moonlight ride.
You can bring your children aboard our gondolas. Children under 5 are free.
All of our gondolas have life jackets under the deck. If you would like to wear one or would like any children aboard to wear them, please advise us in advance so we can have them ready for you. Please know that the gondolas are very safe and we've never had occasion to use any life jackets.
All of our cruises are by reservation, so please call us or go online to make your reservation.
All of our beverages are served in specialty glass flutes which have a wide base for stability. Nothing but the best for our guests!